Residents trained as community navigators in SW London

New mental health helpline for Sunderland and South Tyneside residents

Mental Health Matters (MHM), a nationwide charity providing support for people with mental health needs, has launched a new mental health helpline for people living within the Sunderland and South Tyneside area.  

The new service, commissioned by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, will provide free 24/7 emotional support to residents aged 18 and over. 

Additionally, people in need of the service will be assisted by support workers, who will then offer advice and guidance, as well as signpost other local services that can offer additional support.

Victoria Malone, Associate Director for Access Services, Cumbria, Northumberland, Tyne and Wear NHS FT, said of the new service: “We are excited to work with Mental Health Matters to provide this new service to our local communities. It is vital that people can reach out and get support as early as possible when they are struggling to cope, before they reach a crisis point. 

“Demand for mental health services is on the rise everywhere following the stresses of the COVID pandemic, the rising cost of living, and many other factors. Our Trust is only one part of the system; but by working closely with our partners in the third sector like Mental Health Matters, we can enhance the services we provide. 

“This new helpline provided by Mental Health Matters will complement and support our Crisis Team. By working together, we can ensure that people in Sunderland and South Tyneside who are in distress receive the best possible care and support, when they need it most.” 

Jane Hughes, CEO, MHM, added: “We are excited to expand our helpline service to support the communities of Sunderland and South Tyneside. Having someone to talk to when you are struggling can be hugely beneficial and our specialist team is ready to listen and provide non-judgemental support any time, day or night.”